Coronavirus Update

Updated 17th June 2020

 

Order Dispatch Times

We are currently experiencing delays in receiving stocks from our manufacturers, however where possible, we will advise our customers on expected delivery dates for affected products as we receive them.

Deliveries

Our couriers – Royal Mail and DPD, have their own contingency plans and policies in place to ensure that their services can continue in manner that is safe for both their staff and those receiving the parcels. You can find their statements on coronavirus on their websites here: Royal Mail and DPD.

DPD is currently collecting and delivering your parcels as normal on a next day service. However, please note that due to staff shortages and the extra load on the network at the current time, Royal Mail parcels may take longer than usual to reach you once they have left us. Please allow a minimum of 7 working days for a parcel with Royal Mail to reach you.

Suppliers

We are in daily contact with our suppliers, many of whom already have their own contingency plans and policies in place to ensure business continuity for as long as possible. Should any supply chain issues arise, we will update this page and inform any affected customers as soon as possible.

 

Our sales team are working as normal and are available by phone, email or through the form on our Contact Us page.

We will continue to monitor the developing situation and will update this page accordingly.

We would like to thank you for the continued support of our business, and would like to wish you and your families the best of health.